It’s Funny What Messages You Hear
We went into a well known fast food outlet today and it was interesting to listen to the messages that we received while we were there.
‘You both look like a couple of average fools so I’ll tell you that there will be a two minute delay when I know is could easily be ten’
‘Just wait over there and I’ll bring it to you when it’s ready but don’t hold your breath because I’m really not interested in serving you’
‘I know that there is a set list of ingredients for this but who cares? I’ll just throw some stuff in there and squirt some cranberry sauce all over it and they won’t even know that I couldn’t be bothered putting all the ingredients into the order.”
‘Oops that’s the order for that dumb looking couple - it’s just hit the front of the food chutes - damn perhaps if I keep my head in the softserve machine they won’t notice and I won’t have to serve them’
‘Damn one of the other staff has grabbed that order for someone they’re serving - oh well the bottom of the softserve machine looks pretty interesting to me.’
‘Holy cow that old fart looks like he’s about ready to crush my gonads - I better get their order fixed up real quick.’
‘Here you are sir - I’m sorry for the delay but really I couldn’t give a damn because you’re both a couple of dumb fools and I’ll probably never see you again. Wow it worked - he said thanks but I didn’t like the way he smiled at me.’
And our message to McDonalds - ‘Thanks - we understand you were treating us like a couple of tools - we won’t be back. Subway is just around the corner and that’s where we’ll be going in future.’
Now what are your clients hearing when they deal with you and your staff?
