Small Business Protocols 2
Updating this story from yesterday.
It does seem that our favourite office supplier does have protocols in place to deal with the situation that arose when Toni paid via bank transfer and they then needed to replace the goods.
It’s just that no-one had bothered to tell the staff that deal with customers what those protocols were. The replacement bookcase will be shipped without any need for a second payment.
Do the staff in your small business know everything that they need to know to provide good customer service?
