Comments on: A Different View on Customer Service for Small Business http://www.home-office-guide.com/2007/02/22/a-different-view-on-customer-service-for-small-business/ Thoughts and ideas from our own experiences running small businesses Wed, 03 Dec 2008 23:19:57 +0000 http://wordpress.org/?v=2.5.1 By: Stuart http://www.home-office-guide.com/2007/02/22/a-different-view-on-customer-service-for-small-business/#comment-4169 Stuart Thu, 22 Feb 2007 09:32:50 +0000 http://www.home-office-guide.com/2007/02/22/a-different-view-on-customer-service-for-small-business/#comment-4169 G'day Geoff We've been pulling in cheques from the US since 1998 (ah those heady days of 50 cents) and we've only ever used one bank and two branches and we can't speak highly enough of the staff of the Commonwealth Bank in Kingston Tasmania and Hervey Bay in Queensland. They really have looked after us and, as you would expect in what is basically a small town, we often bump into the staff while shopping or other social occasions and it's like meeting old friends. On at least three occasions now we've fronted up to the counter and found ourselves being served by people who have never handled overseas cheques before. When they have then turned to one of the regular staff, who knows us, for help they're usually told just to let us walk them through the process :) G’day Geoff

We’ve been pulling in cheques from the US since 1998 (ah those heady days of 50 cents) and we’ve only ever used one bank and two branches and we can’t speak highly enough of the staff of the Commonwealth Bank in Kingston Tasmania and Hervey Bay in Queensland.

They really have looked after us and, as you would expect in what is basically a small town, we often bump into the staff while shopping or other social occasions and it’s like meeting old friends.

On at least three occasions now we’ve fronted up to the counter and found ourselves being served by people who have never handled overseas cheques before. When they have then turned to one of the regular staff, who knows us, for help they’re usually told just to let us walk them through the process :)

]]> By: Geoff Dodd http://www.home-office-guide.com/2007/02/22/a-different-view-on-customer-service-for-small-business/#comment-4167 Geoff Dodd Thu, 22 Feb 2007 09:03:35 +0000 http://www.home-office-guide.com/2007/02/22/a-different-view-on-customer-service-for-small-business/#comment-4167 Stuart, I'm in Perth W.A. and have been taking U.S. cheques into Westpac since 1997. I have experienced the same as you speak of... reverse-looking dates and even tellers who are reluctant to do the manual work involved with my US 'checks'. Dan Kennedy is great on customer service and says there was an opportunity missed by the asst. manager to 'shake your hand and thank you Stuart for your long-standing export business' or similar. :) Stuart, I’m in Perth W.A. and have been taking U.S. cheques into Westpac since 1997. I have experienced the same as you speak of… reverse-looking dates and even tellers who are reluctant to do the manual work involved with my US ‘checks’. Dan Kennedy is great on customer service and says there was an opportunity missed by the asst. manager to ’shake your hand and thank you Stuart for your long-standing export business’ or similar. :)

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