Is This Happening For Your Small Business?
Do you think your small business is providing a wonderful service but your customers think you suck?
by Toni Livesey
Some new research came out this week that looks at big business and their perception of the service the provide compared to what their customers think about the service.
It seems that 80% of the businesses surveyed thought they were doing a wonderful job or providing great customer service. Sadly though only 8% of customers agreed.
What are the figures like for your small business? Are you brave enough to find out?
You can read more about the survey here
