It Helps to Have Crazy Friends in Small Business.
One of the benefits of working from a home office is that you don’t have far to travel to work. In our case it’s right across the hallway from our bedroom but that can cause problems.
We often leave our computers running all night because we’re often downloading files that clients want us to work on and that works well … except when problems happen … like this morning … Sunday morning at 4am.
One of my boxes started making a very strange noise and it woke us up. It didn’t take much to cure the noise in the short term … just a simple shut-down but the damage was done, we were awake.
Our friend who runs the computer shop we’re involved in happened to be awake too … as we found out when he emailed us at 4.15am so by 5am we were down at the shop having a new graphic card installed … one that doesn’t have a cooling fan that sucks dust in and destroys the bearings on the fan shaft.
And by 7.30 we were out of there and ready to head home to work - and back everything on this computer up because while he was replacing the graphic card Toni also spotted a swollen capacitor and the computer will be going back later in the week to have a new motherboard installed.
So thanks to our crazy friend from Fraser Coast Computers we got our computer fixed early on a Sunday morning before most people were even out of bed 
And that’s just one reason we always try to deal with other small business people - they go out of their way to help customers because they know that if they want to survive then it’s all about keeping the customers satisfied. They might not always be working at 4am on a Sunday morning but they’ll certainly make the extra effort that so many big businesses aren’t interested in.
