When Things Go Wrong in Your Small Business
I guess that if you’ve read my ramblings here you could be mistaken and think that everything about our small business is sweetness and light … problems never arise … the wheels never fall off … and we simply go on from strength to strength. If that’s what you think then I’m about to disappoint you.
You see, our small business is no different to any other out there … we have problems just like everyone else and for a few days this week things really went downhill. Wheels were falling off all over the place … and wheels we didn’t even know we had fell off.
So what do you do when things go wrong in your small business? Do you panic? Do you run around in ever decreasing circles till you disappear up your very own you-know-what? Or do you calmly assess the situation and get on with the job of fixing it?
Let’s face it, very few of us can assess a situation calmly when you’re standing in the middle of potential loss that could cost you tens of thousands of dollars … so don’t feel bad if you’re like most of us and you indulge in a little panic.
Just don’t let the panic go on too long and while you’re panicking be careful about the decisions you make and the things you hear people telling you. All sorts of odd communication filters come into play when you’re panicking and what you hear may not be what someone is really telling you … and that can lead to even more problems.
So when things go wrong get over the panic stage quickly and only then can you really get down to the serious business of fixing those problems that have suddenly appeared.
