I can’t believe that it’s almost two weeks since either Toni or I posted here. That time has just flown by and I guess you can tell that if two weeks have gone by in a flash then we’ve been busy and the coming week doesn’t look much better either. Things are a little quiet for quite a few businesses around this town but that certainly isn’t the case around here.

Even though we’ve been rather busy we have still managed to get out and about and interact with some of the local businesses and yesterday we came away from one of our regular haunts thinking that we’ll probably never go back. Over the last month or so one of their key staff members seems to have had some issues with their customers and the service has really dropped off.

It only takes one employee of a small business to have a major impact on the bottom line of that business. A consistent negative attitude by that one person can turn people off an otherwise great little business … so how are your employees treating your customers?

Perhaps even more importantly, how are you treating your customers?

What attitude are your customers seeing in you and your staff?